Setting up a screen
Every supported device has a step-by-step block on the install page.
Start here One address, a real answer
Contact Guru IPTV support
Questions about setup, a missing channel or your order all go to the same place. Write once, with the details below, and your message goes straight to support.
Lesson 01 The only door
Email the Guru IPTV support team
Send your message to
[email protected]Support is by email, and the mailbox is open 24/7. We reply as soon as we can, usually the same day. Email is our only channel, which keeps every conversation in one thread you can scroll back through.
Lesson 02 Help us help you
What to put in your Guru IPTV message
A complete first message usually gets a complete first answer.
- The email address you used at checkout, so we can find your order.
- The device you are watching on, such as a Fire TV Stick, a Samsung set or an iPhone.
- The player app you installed and what you see after you sign in.
- The channel or title that misbehaves, with the time you noticed it.
- For a MAG box, the MAC address printed on the label.
Never send a password or card number by email. We will never ask for either.
Lesson 03 Faster routes
Quick Guru IPTV answers before you write
Many questions already have an answer on the pages below.
Trying it first
Not sure yet? The free trial page explains the 24-hour test.
Terms and refunds
Rules, refund wording and privacy are on the legal page.